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I am a German native speaker with 3.5 years employment experience in the British Midlands, looking for employment in a Sales and Customer Service environment in Vienna and surrounding districts.
I am passionate about good customer relationships.
please contact me by mail or phone (see CV), thanks.
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Employment
History |
Curriculum Vitae  Download English CV pdf Download English CV Word |
German CV Download German CV Word Download German CV pdf |
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K e r s t i n M a r t e n s |
| Place of Birth | Wilster / Schleswig-Holstein / Germany |
| Nationality | German |
| Contact Information | info@kerstin-martens.de +43 664 764 97 33, +43 1 916 56 40 Skype: kerstin-martens |
[Qualifications] [Training] [References] [Employment] [Education] [Hobbies]
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| Qualifications and Skills | |
| General | Commercial, administrative background in export sales and customer relations and service; Freelance Photographer and Web Designer |
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Software
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Office software: Win2K, Win XP, Access, Excel, Word Graphics and Webdesign: Mac OS X 10 Tiger; Photoshop CS, Illustrator, InDesign HTML, CSS, Dreamweaver, Adobe GoLive, Flash basics; Internet: Microsoft IE, Firefox, Opera, Safari Mail clients: Outlook Express, Eudora, MacMail. |
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Languages
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Fluent written and spoken commercial and technical English, German mother tongue, basic French. |
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Other
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Very good organisational and communication skills, |
[Qualifications] [Training] [References] [Employment] [Education] [Hobbies]
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| Fulltime Training Courses | |
| Oct 82 - Aug 83 | Language School Colón, Hamburg: English Commercial Correspondence, achieved an average grade of 1.81 |
| June 02 - March 03 | Macromedia, Osnabrück: Training DTP & Webpublishing, achieved 94% |
[Qualifications] [Training] [References] [Employment] [Education] [Hobbies]
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| References (phone numbers on request) | |
| Paul Wright Paul Phillips & Nathalie Tamin Gerd Ohlhauser / Resopal |
| Employment Experience | |
| since Sept 07 | Customer Relations Agent at Prosper Intelligence Informationstechnologie GmbH, Vienna, Austria www.virtualization-consolidation-academy.com |
| March 03 until Aug 07 |
self-employed Web and Print Designer, Freelance Photographer |
| June 02 - March 03 Training |
Achieved 94% of Points in this Full Time Course in Desk Top Publishing and Web Design at Macromedia Academy, Osnabrück, learning all related software on Windows PC and Apple Mac. |
| Oct. 99 - June 02 self-employed |
Working as a Freelance Photographer and Web Designer, also work experience at a TV Production Company in Osnabrück: editing movies (analog). Attended courses in Photoshop and Web Design. Caring for and partly re-designing a garden as well as part time position in a local Living History Museum. Developing my own internet presentation www.museumsgarten.de as well as www.martens-foto.de as an ongoing project. |
| May 98 - Sept 99 Armstrong Fastenings Europe Cloppenburg Lower-Saxony |
Sales Manageress, responsible for Sales to European distributive customers at Armstrong's European warehousing operation, dealing with all aspects of sales, acquisition of new customers, maintaining relationships with existing customers, processing enquiries, calculations, processing orders, arranging transport, invoicing, also credit control etc.
The office and warehouse were closed when it proved to be commercially not viable due to strong competition from Far East. |
| July 97 - April 98 Raab Karcher Facility Management Hamburg |
PA to MD and Secretary to three further Senior Managers The company did Facility Management. This position was initially a temporary position but I was offered a permanent contract after a couple of weeks. Duties included general secretarial tasks, travel arrangements, diary management etc. |
| Jan 97 - June 97 Ernst Komrowski & Co., Hamburg |
Secretary to four Senior Managers, general secretarial duties. |
| April 95 - Dec 96 Armstrong Atlas Fastenings (OEM) Darlaston West Midlands |
Export Sales Administrator The main task was liaising with European and British Automotive Customers by fax and phone to ensure that deliveries were made to schedule. This was done in close co-operation with production staff using production control software. I also helped the Accounts Department with credit control and assisted all departments within the Armstrong Group with translations of technical and commercial texts. I left because I returned to Germany |
| Jan 95 - March 95 Temp Agencies Birmingham |
Various temporary assignments as Secretary at
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| Aug 93 - Dec 94 Hille & Müller (UK) Ltd. Shirley, Solihull |
Office Manager at the Sales Office of a German steel manufacturer, liaising with German Head Office as well as customers in the UK, typing call reports, preparing quotations, credit control and all other administrational duties. UK operation was closed in Dec 1994. |
| July 1993 English Shop Stuttgart |
Part time Shop Assistant; during this time preparing to leave for England |
| Nov 88 - June 93 Interorgana Chemiehandel GmbH, Leonberg nr Stuttgart |
Branch Director's Secretary at this trading company for fine and specialty chemicals, branch office in Leonberg nr Stuttgart, reporting to the Branch Director / Product Manager.
Tasks: Telesales of certain chemicals, field sales support, marketing assistance, preparing quotations, order processing, checking stock and ordering from foreign suppliers, arranging transport of goods, copy-typing visit reports, correspondence in English and German, purchasing stationery, acting as treasurer (petty cash), operating switchboard with three external lines. |
| Mar 88 - Oct 88 ADIA Interim Temp Agency Stuttgart |
Temping as a Secretary at
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| April 84 - Feb 88 Impulsphysik GmbH Schenefeld nr Hamburg |
Secretary for the Technical Director, English Correspondent and Translator for English and German technical documentation at manufacturer of various meteorological instruments and pulse welding machines and other equipment based on laser technology. |
| Nov 83 - March 84 Messrs top Hamburg |
English language secretary at two personnel agencies:
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| Sept 83 - Oct 83 Messrs randstad Hamburg |
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| Oct 82 - Aug 83 Colón, Hamburg |
Training Course: English Correspondence at Fremdspracheninstitut Colón, language school, achieved an average mark of 1.81 |
| Sept 73 - Sept 82 | Various positions as Office Woker / Clerk in small companies in Northern Germany. |
| School Education | |
| 1972 - 1973 | Commercial School in Itzehoe (average mark 2.1) |
| 1966 - 1972 | Sixth-Form School in Itzehoe (average mark 2.54) |
